Support

We usually reply within two business days.

Common questions

How do I restore my Pro subscription?

Open the Pro screen in Petiko and tap Restore purchases. Use the same Apple Account you bought the subscription with.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone open Settings → your name → Subscriptions, choose Petiko and tap Cancel Subscription. Deleting the app does not cancel it.

How do I get a refund?

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

I am not getting reminders

Open Settings → Notifications → Petiko on your iPhone and turn on Allow Notifications. Petiko also shows a warning with an Enable button when notifications are off.

The AI assistant says I reached my limit

The free plan includes a limited number of symptom checks, photo questions and chat messages. Limits reset automatically. Pro raises the limits, and you can also buy an extra pack of checks.

Where is my data stored?

Your pets, records and reminders are stored on your iPhone. If you delete the app, this data is deleted with it. See the Privacy Policy for details.

Is the AI assistant a vet?

No. Petiko gives general information only and cannot examine your pet or diagnose illness. If your pet seems seriously unwell, contact a veterinarian right away.